AVirtual in Numbers
Average Response Time
Average Customer ROI
Why you need call answering by AVirtual
English first language
professional PAs from 8am-6pm
than Avirtual and other leading UK suppliers
No hidden fees
no long-term contract, immediate cancellation
Improve customer service
upsell related products/services & capture leads you are missing.
Experience our full service for a week
No sign up or credit card required. We’ll select the right AVirtual PA for your business and recommend a pricing scheme afterwards.
No sign up or credit card required
How it works
When a caller rings your business number, if you’re unavailable or simply don’t want to answer the call yourself, that call will pass to your AVirtual PA, just as if she is in your office.
Your PA’s friendless, professionalism and knowledge will impress your caller. That caller is then either transferred through to you (or a colleague) wherever you are or a message is sent to you immediately as a text / whats app or email.
You’ll gain time, flexibility, cost savings and a professional image.
Smart Call answering:
We can also do a lot more than just answer your calls
- We can book appointments in your calendar
- Access your CRM to manage your customers details
- Handle your live chat
- Make outbound calls on your behalf
We support 100’s of industries including
Property (Management, sales and lettings)
AVirtual has changed my business, in the first 4 weeks our leads increased by 25%. Those extra sales we would have lost if it were not for AVirtual have resulted in extra revenue more than paying for this service for the next 3 years!Neil Finnie
World-class quality at extraordinary prices
Our Cape Town base allows us to provide industry-leading service quality at prices which are lower than any other provider in the UK market.
Our PAs have English as their first language, lots of international experience, and are just 1 hour ahead of GMT.
We are one of the UKs leading providers of virtual PAs and outsourced solutions supporting
1000s of SMEs, consultants, practices and entrepreneurs.
How does AVirtual know who the call is for?
You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at AVirtual and the call will be answered in your company name.
Are all my calls answered by AVirtual?
This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
Are there any long-term contracts?
No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a one month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.
Does Avirtual keep a log of my past messages?
Your Avirtual PA has a log immediately to hand for the past three months.
What happens out of hours?
From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your AVirtual PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
What happens if my Avirtual PA is on the phone when one of my calls comes in?
Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.