Outsourced Customer Support Services

Client support: Client nurturing and retention

Multichannel support services

CRM management
(all popular tools & platforms)

Live chat
management

Omnichannel support services

Customer support call services

Complaint management

Immediate onboarding and
integration

Digital & social media
marketing

Customer onboarding assistance

Technical troubleshooting

And much more…

Sarah Millward

cUSTOMER SERVICES MANAGER

8 + years experience

  • Customer Relations

  • Front of house support

  • Calendar booking

  • Live Chat Management

  • Client Relationship Management

  • Account Management

Tania Hendrickse

CUSTOMER SUPPORT MANAGER

20 years experience

  • Customer Relations

  • Front of house support

  • Calendar booking

  • Live Chat Management

  • Client Relationship Management

  • Account Management

Monique Malander

CLIENT RELATIONSHIP MANAGER

8 years experience

  • Customer Relations

  • Front of house support

  • Calendar booking

  • Live Chat Management

  • Client Relationship Management

  • Account Management

How it works

It’s as easy as one, two, three!
Get started with an outsourced customer support agent in less that 24 hours

1

Complete the
contact form

2

Get matched with
your social media talent

3

Enjoy stress-free productivity

Efficiency starts from just £17.50 per hour

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Limited Summer Special!
Sign up in the month of August and get
15% off AVirtual services.

Limited Summer Special!
Sign up in the month of August and get
15% off AVirtual services.

Why Cape Town?

This is your chance to work with world-class outsourced workers based in Cape Town, South Africa. Ranked among the top 50
best cities for remote working, Cape Town is a global hub, attracting digital nomads from around the world.

International experience

Most of our outsourced staff have spent several years working for US, UK and European companies.

Home to international agencies

There are many large international companies that have seen the benefit of Cape Town and call it home.

Just 1 or 2 hours time difference

In the UK summer, it’s 1 hour. In winter, Cape Town is only 2 hours ahead of the UK – ensuring streamlined communication.

Robust infrastructure

Fibre optic connectivity, world-class data centres, first-world transport – all contribute to reliable quality of service.

English first language

UK English is one of our first languages, meaning your outsourced team member will fit right in.

Why Outsource with us?

We’re extremely picky

We decline over 200 applicants for every customer support employee we select. Finding highly-skilled and experienced people is our number one priority.

Our operations

We’re based in Cape Town allowing us to provide outsourced customer support agents with excellent qualifications and favourable salary costs while working in your time zone.

Our team

Are full-time employees, not freelancers,
and they work from our offices, relying
on our secure infrastructure and
our support teams.

55%

That’s how much cheaper our outsourced employee is than an in-house employee in the UK. Despite our extraordinary quality, we’re the cheapest in the UK market.

Quality guarantee

In the unlikely event you are not 100% satisfied with the outsourced employee we provide you with, we will replace them at
no extra cost to you.

Get started from as little as
£120 per month

Spend less time doing the tasks you don’t have to.
Outsource your customer support needs.

Efficiency starts from just £17.50 per hour

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Name*
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Enjoy 360° support

Growing a business doesn’t mean you need to wear every hat. Instead, outsource tasks so that you can take on other responsibilities.

  • IT and technical assistance

  • Holiday and sick leave cover

  • Quality assistance guarantees

  • A dedicated client services representative
  • We integrate with the technology you already use

Secure & confidential service

Privacy and data security are firmly built into our company policy.

  • Robust non-disclosure agreements
    signed by all assistants

  • Wide-ranging data security practices
    covering all client data

  • Physical office spaces are access-controlled
    and highly secure

See what our clients say

See more reviews on Google

Efficiency starts from just £17.50 per hour

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Name*
By submitting this form, I consent to contact via phone and email, as per AVirtual's Privacy Policy.
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